Visit and waiting room rules.

• Visits are by appointment

  Book a time by phone: 519 127 126. That way fewer animals meet in the waiting room.

• Keep your dog on a lead

  Close to you and away from cat carriers — other patients may be stressed or in pain.

• Cats stay in their carriers

  Closed, ideally covered, on the bench next to you. Don’t take your cat out in the waiting room.

• Enter the consultation room when invited

  Don’t open a closed door — there may be an animal inside that could escape.

• In an emergency

  Don’t wait. Call the clinic, and if you can’t get through, call the nearest open veterinary clinic.

Rules based on information published by AVET.